Refund and cancellation policy

Last updated: September 2026 • SR7 Web Design, Seaham, County Durham

We work hard to ensure every client is satisfied. If you have concerns at any stage, please contact us directly and we will do everything we can to resolve them.

1. Deposits

A 50% deposit is required before work begins. This deposit secures your place in our schedule, covers initial design and planning work, and is non-refundable once work has commenced.

2. Project Cancellation by Client

If you cancel after work has begun: the deposit is non-refundable, any work completed beyond the deposit value will be invoiced and payable within 14 days, and all completed deliverables will be provided upon receipt of outstanding payment.

3. Cancellation by SR7 Web Design

In the rare event we cancel a project, we will provide 14 days written notice, refund any amount paid that exceeds work completed, and provide all work completed to that point.

4. Completed Projects

Once a website has been delivered and signed off, it is considered complete. No refunds are issued for completed projects. Post-launch issues are addressed under our support agreement.

5. Website Care & Managed Website Care

Website Care and Managed Website Care subscriptions can be cancelled with 30 days’ written notice. No partial month refunds are issued. Annual subscriptions cancelled mid-term may receive a pro-rata credit at our discretion.

6. Disputes

To raise a concern, contact us within 14 days at info@sr7webdesign.co.uk. We will respond within 3 working days.

7. Contact

info@sr7webdesign.co.uk • 07538 227194